Benefits:
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k) matching
- Competitive salary
- Dental insurance
Company Description
TARGETTI USA represents the quality, craftsmanship, and excellence of the TARGETTI GROUP in the North American market. As a respected manufacturer of sophisticated architectural lighting solutions, the company offers a broad range of indoor and outdoor products designed for diverse architectural applications.
Applicants can expect to join a company focused on high-performance, design-driven lighting solutions with strong support across the U.S. through an established sales representative network.
Role Description
The Customer Service/Inside Sales Support role is a full-time position based in Costa Mesa, CA. The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process. This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.
Main Position Responsibilities
- Territory & Customer Support: Provide responsive support to customers and sales representatives while coordinating territory-related activities.
- Order Management & Processing: Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams.
- Quoting & Project Take-Offs: Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat.
- System & Inbox Management: Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation.
Qualifications
- 3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
- Prefer experience with SAP, Dynamics, Adobe and Bluebeam Revu
- Strong MS Office skills (Excel, Outlook, Word).
- Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
- Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
- Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams
- Bachelor’s degree in business or a related field is a plus
Compensation
- Compensation will be commensurate with the candidate’s experience and education
- Health Insurance: Employee HMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- Dental Insurance: Employee DHMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- Vision Insurance: 100% paid by Targetti
- Life Insurance (paid by Targetti) with option to purchase additional coverage
- Additional Health Resources through United Healthcare (fees may apply)
- Flexible Spending Account (FSA) option for healthcare and dependent care expenses
- 401(k) Profit Sharing Plan with match
- Time Off Benefits
- Professional Development
Additional Information
- Must have legal authorization to work in the United States at the time of application
- Employment with Targetti USA, Inc. is contingent upon the successful completion of a background check
- Targetti USA, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.
Compensation: $25.00 - $35.00 per hour
As an international company doing business for over 90 years, we are committed to high ethical standards and continue to embrace the transformation of our of human resources and our employee experience in order to support our changing, growing business. At Targetti USA we strive to provide our employees with the tools, motivation, and inspiration they need to complete their jobs with passion and purpose. Whether it’s the tools that enable a more productive remote work environment with a workplace culture that recognizes and embraces our differences, the foundation of our parent company embraces diversity and inclusivity from all walks of life and cultures.
Targetti USA is a division of the 3F Filippi | Targetti Group worldwide. We offer the opportunity to grow within a small company dynamic.
Creating an environment where the best people come to do their best work. The core of our company is the people. The people aren’t just employees – they are “Famiglia”. We encourage our employees to bring their fresh ideas, perspectives, and experiences to deliver the best solutions for our customers.
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CAREER OPPORTUNITIES
Our objective is to ensure that talented and skilled resources have successful and diversified development opportunities along their career path, both nationally and internationally in a context of tough competition. Targetti aims to recruit the best potential worldwide, ranging from professionals to young graduates. Professionals bring knowledge and experience, whilst graduates develop their skills on the job with an eye to the future success of the company.
Positions available are operational, each with specific responsibilities and set objectives to be reached. Targetti places importance on performance management, aiming to develop all levels of competencies within the organization. We are committed to providing an environment where professional competencies are continuously developed; where trade skills are the finest in the industry and where professional development is considered a priority. We offer a generous benefits package including medical, dental, vision insurance, life insurance, FSA, dependent care, 401K retirement with employer match, and incentive plans. We recognize employees for their contributions through appreciation programs and team building events.
WORK ENVIRONMENT
Targetti is a compelling place to work. Ours is a high-performance culture that emphasizes high-integrity business practices as well as work/life balance. We manage by objectives and successes are rewarded accordingly; we regularly review performances and offer supportive training; we facilitate diversity in career paths; we empower our people to take initiatives.
In return, we expect our people to actively contribute to the company’s success and show commitment and loyalty to the company. We also aim to maintain an environment, which encourages people to actively contribute towards developing products and services, keeping us ahead of the competition.
OUR PEOPLE
As our Company grows and evolves, we remain dedicated to maintaining a dynamic and inclusive work environment. We value the individual talent that comprises this company and are committed to equal opportunities for each employee’s advancement. We believe that people hold the key to achieving our business objectives and our overall success. People constitute our most important asset. We offer flexibility to encourage a healthy work home balance. We offer many exciting career opportunities and are always searching for the most talented people to join our team.
We conduct our business in accordance with values and principles that place value in our people’s successes, namely: trust and loyalty, mutual respect, learning culture, exciting and challenging environment. The Human Resources mission is to make sure these corporate values are reflected and promoted in HR practices across the Targetti, and that priority is given to providing leadership, expertise, and guidance in instilling them. We rely on each individual to preserve the enduring quality, integrity and excellence for which the Company is renowned.
OUR POLICIES
At Targetti we have never lost sight of the fact that our success is due to hard work, dedication, talent and passion. From our Company’s earliest days to today where we have over 300 associates worldwide, recognition of the value and significance of our associate’s contributions has been the foundation of our philosophy as a Company. We consider our culture to be among our innovations providing a positive and safe working environment with a zero-tolerance policy for any kind of workplace harassment. Over decades our management has built Targetti’s culture into what it is today, a place for the exchange of ideas, collaboration and where client represents the main focus.
Today, that culture is the unifying force for our many business units around the world. Human Resources division works in partnership with executive management as a valued strategic partner towards the development of Targetti company. Our policies are set up to ensure that the talented and skilled people that join us have successful and diversified development opportunities along their career path, both nationally and internationally, where they can build both their skills and the know-how of our company.




